Terms & Conditions of Reservation
Please ensure to read the following information which will help
you reserve your excursion. Excursions cannot be reserved
unless you agree to the Terms found below. The following Terms
are a comprehensive explanation of use of this website as well as
the method of how reservations are received, confirmed as well as
refunded in case of inclement weather cancellations or Ships not
arriving into Port.
A section has been added under various
Terms in order to explain the reasons behind some Terms, if you
require additional information please click on the
bolded writing which will
open a side window for an explanation behind our rules. Even
though the explanations are not vital they will help with your
understanding of why rules have to be created in order to be fair to
all participants involved. Questions you may have may be
e-mailed to us prior to reserving your excursion by
CLICKING
HERE.
You may jump to the following sections by following the links
below.
Information Sent to our
Website by Client
Injury, loss of items,
tardiness
Reservation Requests
Availability Notices
Deposits and Reservation
E-mails
Excursion Cancellation
Tentative Reservations
Excursion Refund
Information
Cancelled Excursions
Information
Island Marketing Ltd,
costamayacruiseexcursions.com ,
will
not be held responsible for any wrong omissions stated by
reserved party (Purchaser), we assume no responsibility for
incorrect dates, times, e-mail addresses, or any other incorrect
information provided to us by reserving party (Purchaser).
Excursions are reserved "as is" on the date and times requested
by "users" of our website. Replies or
Confirmations not received are due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser", please return to our website
and resubmit request/confirmation(s)
in case of no response to
submitted request(s).
Island Marketing Ltd
will not be held responsible for
injuries,
death, loss of personal effects, or
late arrival of the "Purchaser"
to the pre-reserved excursion(s).
Excursion(s) availability
requests sent from Website "users" to Island Marketing Ltd do
not constitute a "booked" reservation.
Island Marketing
Ltd will e-mail an availability report following an availability
request to the e-mail address provided by requesting party.
A secure/encrypted confirmed reservation form will be sent to
the purchaser stating availability being present for the
requested number of people and dates.
Availability is transmitted as
current availability,
Island Marketing Ltd will not be held
responsible if the requested excursion is no longer available by
the time a Credit Card Deposit is received to secure the
reservation. A valid major credit card will be needed to
confirm any reservation on our reservation system.
Once a credit card deposit for
the excursion(s) is received for the
excursion, excursion deposits will be automatically processed to
reserve/guarantee seating on the requested excursion.
E-mail
confirmations for the selected excursion will be sent to purchaser(s) by Island Marketing Ltd
(unless
otherwise noted) within 2 business days.
Confirmations will state: Type of excursion reserved, number of
passengers, deposit placed for the excursion, money due to
Operator at time of excursion, detailed directions for pickup,
excursion or relevant excursion information. E-mail
confirmations sent by Island Marketing Ltd for reserved
excursions must be printed and presented to the Operator(s) at
time of excursion. E-mail Confirmation(s) to be printed by
the "purchaser" for the
reserved excursion(s) will clearly state:
"Name
of Excursion Confirmed Reservation --- PLEASE PRINT ---- "
in
the "subject line" of the E-mail Confirmation.
Cancellations are honored
two weeks prior to your reserved excursion.
Cancellations
requests must be submitted in writing by replying to the original
E-Mail Confirmation sent to reserved party e-mail address. If cancellations are not received two weeks or more prior to
the reserve excursion the full charge for the excursion will be
charged on the "Purchaser" credit card.
Cancellations due to "illness" at time of excursion require a
certified medical certificate from your Ship's doctor which can be
faxed to our office or presented at time of excursion by
participating group members in order to deviate form full excursion
charges, deposits are non-refundable.
Tentative Reservations ARE NOT
ACCEPTED BY OUR COMPANY.
Deposits are not refunded due to
client cancellations. Deposits are kept on credit to be used
for a period of 1 year from deposit payment date to be used as
excursion deposits in any
of our serviced Ports.
Deposits are fully refunded if "Purchaser's" Cruise
Ship cannot come into the Port of Grand Cayman due to inclement
weather, if the excursion cannot take place due to inclement weather,
if the Operator of the reserved excursion cannot operate the excursion
due to inclement weather or due to excursion Operator cancellation. Operator(s)
reserves the right to determine if the excursion has to be cancelled
due to any reason.
Island Marketing Ltd must be notified, in writing,
within 2 weeks of cancelled excursion due to weather or operator
cancellation in order to obtain a full deposit refund.
Notifications must be sent to Island Marketing Ltd by replying
to the original E-Mail Excursion Confirmation sent to the
reserved parties E-mail address at time of confirmation, refunds
will not be honored without a sent copy of original
confirmation. The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds
will not be processed if the Credit Card used for the initial
deposit is expired or invalid at time of refund.
Please note:
The Port of Costa Maya is located
in close proximity of all of our excursions, a typical
transportation time is approximately 10 minutes from the Port to
the Excursion reserved. In case of an early arrival or
late arrival of your Ship, reserved passengers must make their
way to the meeting area regardless of times stated in the
reservation where our Guide(s) will be meeting all reserved
passengers for the excursion. Cruise Liners Excursions
cancellations do not reflect our operational capabilities, if
your Cruise Liner has cancelled their excursion it will not mean
that our excursion of the same type is cancelled. Please
make your way to the meeting area in order to ensure excursions
are also cancelled by our Guides.
Cruise Liners changed arrival date will not cancel your
excursion, excursions will be moved to the changed arrival date,
please make your way to the excursion, our Guides will be there
to greet you.
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