Q. Why should I book with your company?
A: Since 2002 we have worked to provide the best independent cruise ship excursions in the industry. We are cruise excursion pioneers and experience matters!
We have earned our reputation for value, quality and dependable and reliable services. Our large, loyal and ever growing client base reflects our dedication to providing more private and personalized experiences.
We have participated in every tour on our site. Many tours were designed with our partners in paradise and we offer them EXCLUSIVELY. We have carefully selected the best excursions available in Costa Maya.
We have the most experienced destination specialists to assist you in finding the best options to fulfill excursion needs and expectations. Our staff will work with you, to help you get the most out of your visit to Costa Maya.
Lastly, we are wonderfully warm and fuzzy people who appreciate your business and care deeply about our valued client’s experiences.
Q How can I book a Costa Maya Cruise Excursion?
A: We invite you to review all of the many tours on our Costa Maya Cruise Excursion site and submit requests for those tours that appeal to you. Along with these requests you may note any specific questions or needs you may have.
Our response in NOT automated! We will review each and every request personally and respond promptly advising if the tour is available and if so, providing additional tour details including instructions on how to secure your excursion.
Q. Is reserving through your site safe?
A. Our site if fully safe and secure. We use the same high level of encryption as your online banking does. Your personal information is kept safe and secure at all times and is never shared with a third party.
Q What happens after I make a reservation?
A. Once a secure form is submitted to reserve an excursion in Costa Maya you will receive notification advising your reservation has been received and your Confirmation/Excursion Ticket is automatically processed.
Within 24hrs you will receive your formal Confirmation Ticket via email which will contain all of your payment and meeting details. Upon receipt of your confirmation we ask that you review your information and let us know if you require any corrections or adjustments or have any additional questions or concerns.
Your Confirmation Ticket will have all of your tour meeting times and meeting locations as well as specific payment information. You must follow the instructions provided on the confirmation to meet our guides for your reserved tours.
Your Confirmation Ticket will include local contact information for our guides should you require assistance upon arrival to Costa Maya.
Prior to your arrival to Costa Maya you can go to Live Help or email us and count on immediate responses.
If after 24hrs of making a reservation you do not have your confirmation, please let us know. If may be that your confirmation has somehow ended up in your junk or spam folder. Sadly, it can happen!
You MUST print or save your reservation on your phone/tablet and present your Confirmation Ticket to our guides upon arrival to Costa Maya, along with any balance owed for your tour.
In cases you do not have access to a printer you may present this information from your mobile device. It is imperative you have your confirmation in hand.
Q. How far in advance should I book my excursion?
A: Because many tours have limited spaces we encourage you to book as soon as possible. Many tours will sell out weeks and months in advance, especially during the peak times of the year.
Many return clients book up to a year in advance. By reserving their tour in advance they not only guarantee their spaces, but also to lock in “today’s pricing” for their future excursion.
Q. Can I make changes to my reservation?
A. If you need to make changes or cancel a tour, please contact our destination specialists via email or Live Help and let us know of any changes that you require. Within the terms of your reservation we will be happy to make any changes necessary and will respond promptly to any and all requests.
Q: Are the tours you offer the same as the ones offered by my cruise ship?
A. We do not sell the same tours that are offered by your cruise ship. Though there are some similar tours on our site that are offered by your ship, you will find our quality options offer more value and flexibility and get you away from the masses on the cruise ship organized tours.
Q: Can I book your tours through my cruise line?
A: Our private and personalized tours cannot be booked through your cruise ship and can only be reserved in advance via our online reservations.
Q. Is Costa Maya Safe?
A: Costa Maya is one of the safest tourist destinations on the planet. The people of Mahahual are warm, friendly, welcoming and take great pride in their country. The spirit of hospitality is widespread, and “Mahualenos” have a genuine desire for you to experience the very best their island paradise has to offer.
Q What Time Zone is Costa Maya?
A: After the 2nd Sunday in March when United States “springs forward” to begin Daylight Savings, Costa Maya is on Central Time. When the United States “falls back” on the first Sunday in November, Costa Maya is then on Eastern Time.
What this means is that for ships that leave and stay on Eastern Time, Costa Maya will be one hour behind after the 2nd Sunday in March and until the first Sunday in November after which time local time will be the same as Eastern Time.
Confused? Don’t worry! Your confirmation emails will clearly note your tour in local time. We take great care to ensure your local tour time will work with your ships local port time and that we can get you safely to the tour in time and safely back to your ship prior to its sailing.
Q: Is there a risk of missing my ship by not booking through my cruise line?
A: Though your cruise line may advise that you assume that risk, the fact is, you will not miss your cruise ship by booking independently! Since 2002 we have never had a client miss a ship and we never will.
We have measures in place to ensure that could never happen. We take great care to ensure all tours we secure for you will work safely within your port time. We will have you safely back to your ship long before it sails.
Should you miss a ship due to one of our tours, we will guarantee your meals, hotel and transport to your next port of call. It is in your cruise lines best interest to raise this fear. In reality, you have nothing at all to worry about. You will not miss your ship.
Q. How will I find your guides upon arrival to Costa Maya?
A. It is safe and simple to find your tour guides upon arrival to Costa Maya. Some tours will offer pick up directly from or near your cruise ship port while others require that you take a quick taxi to the stated meeting location.
Again, this process is SAFE AND SIMPLE. Your specific and detailed meeting instructions are is included with your Confirmation Ticket that is emailed to you after you make a secure reservation. You must have this information with you upon arrival to Costa Maya.
Q Will my deposit be refunded if my ship is late or cannot make it into port?
A: If your cruise ship cannot make port for any reason your deposit will be fully refunded. If your ship arrives late and you miss your tour as a result your deposit will be refunded. (Please note we can usually accommodate most all delays.
We kindly ask you to keep us posted so we can keep our guides advised of your delay) If you cannot make a tour departure due to a ship delay or missed port simply email us upon your return home to advise us and your deposit will be refunded immediately.
Q: What if my cruise ship changes its arrival date during my cruise?
A: In the rare event that your ships itinerary changes during your cruise we will, where possible, change your excursion to your new arrival date.
We do kindly ask that you contact us from your ship. All cruise lines have internet available, as do the ports you visit. Getting connected should not be difficult and we appreciate a quick email to keep us informed of any changes that may affect your reserved tour.
Q. How can I contact you if I need help after my booking?
A: The LIVE HELP on our site is generally available 7 days a week, 365 Days a year from 9am to 5pm and beyond. If our Live Help is busy or unavailable you can leave a message and we will get back with you shortly.
Alternatively you can email us and count on a prompt response to any specific questions or concerns you may have.
Q. Will my cruise ship dock or is it tendered
A: Your ship will dock! Costa Maya has three cruise piers where all ships dock.
Q: What language is spoken in Costa Maya?
A: Spanish is the official language of Mexico, though ALL of our professional independent guides will speak to you in English. Some guides have developed a blend of English and Spanish we call “Spinglish”. (They won’t laugh at your Spanish if you do not laugh at their English)
Q: Can I spend US currency in Costa Maya?
A: Though the official currency in Mexico is the Peso, US Dollars are still king and accepted EVERYWHERE for payment. From taxis, to stores, local vendors, bars and restaurants. It is recommended to have bills of smaller denomination. Credit cards, on the other hand, are not widely accepted.
Q: Are gratuities included in the tour price?
A: Tips and gratuities are not included in your tour pricing. Tipping your guides is at your discretion and greatly appreciated. (And we hope, well deserved!) As a guide, guests generally tip anywhere 10%-30% % of their tour price and above is suggested for good, and exceptional service.
Cabo San Lucas Excursions
Caribbean Shore Tours
Puerto Rico Excursions
St. Thomas Excursions
St. Maarten Excursions
Grand Cayman Excusions
Costa Maya Excursions
We guarantee a full refund of your excursion deposit if your ship can not make it into the port of Costa Maya.